24/7 MySQL Support & Maintenance
Round-the-clock MySQL database support with proactive maintenance, emergency response, and comprehensive monitoring. Keep your databases running smoothly with guaranteed SLAs.
Support Tiers
Choose the support level that matches your business requirements and database criticality
Basic
$299/month
Essential support for small to medium databases
Response Time:4 hours
Availability:Business Hours
SLA:99.5%
- Business hours support (9 AM - 6 PM)
- Monthly health checks
- Basic monitoring setup
- Email support
- Quarterly performance reports
- Standard backup verification
- Security patch notifications
- Knowledge base access
Most Popular
Professional
$799/month
Comprehensive support for production environments
Response Time:1 hour
Availability:24/7
SLA:99.9%
- 24/7 support coverage
- Weekly maintenance windows
- Advanced monitoring & alerting
- Phone, email & chat support
- Monthly performance reports
- Automated backup management
- Proactive security updates
- Performance optimization
- Capacity planning assistance
- Emergency incident response
Enterprise
$1,999/month
Premium support with dedicated resources
Response Time:15 minutes
Availability:24/7 Priority
SLA:99.99%
- Dedicated MySQL DBA
- 24/7 priority support
- Custom monitoring dashboards
- All communication channels
- Weekly detailed reports
- Automated maintenance scripts
- Real-time security monitoring
- Custom optimization projects
- Architecture consulting
- Disaster recovery testing
- Custom SLA agreements
- On-site support available
Proactive Maintenance Services
Comprehensive maintenance services to keep your MySQL databases running at peak performance
24/7 Database Monitoring
Continuous monitoring of database performance, availability, and health metrics
- Real-time performance tracking
- Automated alerting
- Threshold monitoring
- Trend analysis
Proactive Maintenance Scheduling
Regular maintenance tasks scheduled during low-traffic periods
- Index maintenance
- Statistics updates
- Log file management
- Cleanup procedures
Backup & Recovery Management
Automated backup processes with regular recovery testing
- Automated backups
- Recovery testing
- Backup verification
- Retention management
Security Patch Management
Timely application of security patches and updates
- Security monitoring
- Patch testing
- Scheduled updates
- Vulnerability assessment
Performance Health Checks
Regular performance analysis and optimization recommendations
- Query performance analysis
- Resource utilization review
- Bottleneck identification
- Optimization suggestions
Regular Maintenance Reporting
Detailed reports on database health, performance, and maintenance activities
- Performance metrics
- Maintenance summaries
- Trend analysis
- Recommendations
Support Channels
Multiple ways to reach our MySQL experts when you need help
Phone Support
Direct phone line to our MySQL experts
24/7 for Pro & Enterprise
Immediate
Live Chat
Real-time chat support through our portal
24/7 for all tiers
< 5 minutes
Email Support
Detailed technical support via email
24/7 for all tiers
Based on SLA
Remote Support
Screen sharing and remote assistance
Scheduled sessions
Same day
Emergency Response Guarantees
Guaranteed response times based on incident severity
| Severity | Description | Response Time | Resolution Target | Escalation |
|---|---|---|---|---|
Critical | Database down, data corruption, security breach | 15 minutes | 4 hours | Immediate C-level notification |
High | Performance degradation, replication issues | 1 hour | 8 hours | Management notification |
Medium | Non-critical errors, monitoring alerts | 4 hours | 24 hours | Team lead notification |
Low | General questions, optimization requests | 8 hours | 72 hours | Standard queue |
Our Expert Team
Certified MySQL professionals with extensive experience
12+
Senior MySQL DBAs
10+ years average
MySQL Certified DBA
Percona Certified
AWS RDS Specialist
8+
Performance Specialists
8+ years average
MySQL Performance Tuning
Query Optimization
Monitoring Tools
6+
Security Experts
12+ years average
MySQL Security
Compliance Frameworks
Penetration Testing
10+
Cloud Specialists
6+ years average
AWS Solutions Architect
Google Cloud Professional
Azure Database